Bespoke delivery and rubbish removal solution

Client: PicUp
Timeline: 2023, 4 months
Services: Digital AdvisoryDigital Product DesignSoftware DevelopmentProject Support
Industry: TransportLogistics
Platform: WebMobile
Technology: AndroidiOSReact NativeHTMLCSSReact.jsPythonPostgreSQLAWS

The client

PicUp, a leading transport and logistics service based in South-East Queensland, specialises in the swift and secure movement of bulky goods. With a focus on customer satisfaction and operational excellence, PicUp offers a range of services including furniture delivery, rubbish removal, and business deliveries. The company's commitment to reliability and innovation has made it a trusted partner for individuals and businesses alike.

Project: Bespoke delivery and rubbish removal solution

Project overview

PicUp partnered with Appello to enhance their web and mobile applications for seamless order management and improved user experience. Motivated by the need to simplify the process of transporting bulky items, PicUp aimed to develop a comprehensive solution that caters to both customers and haulers. The project involved creating three main components: a customer web app, a business mobile app for drivers, and a fleet management tool for administrators. Challenges included integrating payment gateways, implementing real-time tracking, and ensuring compatibility across different platforms.

The result

Appello delivered a robust solution that revolutionised PicUp's transport and logistics operations. By implementing state-of-the-art technologies and intuitive design principles, the customer web app now enables users to effortlessly create and manage orders, track deliveries in real-time, and communicate with haulers. The business mobile app empowers drivers with tools to accept and complete orders efficiently, while the fleet management tool provides administrators with comprehensive insights and control over operations. As a result of these enhancements, PicUp has experienced increased customer satisfaction, improved operational efficiency, and expanded business opportunities.